ReplixAI can answer any question that's covered in the content you upload. Common use cases include: product pricing and availability, store hours and location, return and refund policies, shipping information, service details, booking inquiries, and general FAQs. If your training content covers it, ReplixAI can answer it.

If ReplixAI cannot find a relevant answer in your knowledge base, it will give a graceful fallback response (which you can customize) and optionally trigger a human handoff notification — so your team knows to follow up. It will never make up an answer or provide inaccurate information.

Human handoff (available on Growth and Business plans) allows ReplixAI to detect conversations that require a human — either because the question is outside its knowledge, or because the customer specifically asks to speak with a person. When triggered, ReplixAI pauses automated responses for that conversation, notifies your team, and provides a full conversation summary so the agent has full context before they respond.

Yes. You can customize how the AI introduces itself, the tone of responses (formal vs. conversational), fallback messages, and out-of-office replies. The AI's answers are also shaped by the content you train it on — so the more your training documents reflect your brand voice, the more on-brand the responses will be.

Business Hours Mode (available on Growth and Business plans) lets you define your operating hours. During those hours, you can choose whether ReplixAI handles all messages automatically, assists your team, or defers to your team entirely. Outside business hours, ReplixAI takes over completely. This gives you full control over when AI runs and when humans do.

Yes. ReplixAI automatically detects the language of the incoming message and responds in that language. No manual configuration needed. This is especially useful for businesses with international or multilingual customer bases.

The ReplixAI dashboard provides:

• Total conversations handled

• Average response time

• AI resolution rate (% of queries resolved without human handoff)

• Top customer questions

• Unanswered or escalated conversations

• Daily/weekly/monthly volume trends

These insights help you understand what your customers are asking most and improve your training content over time.