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Automate Your Customer Support on Instagram & Messenger — With AI

ReplixAI is a B2B customer support automation platform that handles inbound messages, answers customer questions, and escalates complex issues to your team — automatically, 24/7.

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AI-Powered Conversations

Automate replies and engage customers 24/7.

Seamless Integrations

Connect effortlessly with Facebook & Instagram.

Real-Time Insights

Track analytics and customer interactions.

What is ReplixAI

Stop Answering the Same Questions Manually

Every day, your business receives dozens of DMs asking about pricing, availability, order status, and store hours. Your team spends hours on repetitive replies — time that should go toward growing your business.

ReplixAI connects to your Instagram and Messenger inbox and automatically responds to inbound customer messages using your own business knowledge. It’s not a chatbot that sends unsolicited messages — it’s an always-on customer support agent that handles the queries your customers are already sending you.

Core Features

AI-Powered Responses

Train ReplixAI on your FAQs, product catalog, and business policies. It reads incoming messages and generates accurate, on-brand replies — instantly.

Inbound Message Handling

ReplixAI only responds to messages initiated by your customers. No unsolicited outreach. No spam. Just fast, helpful replies to people who reached out to you.

Human Handoff

When a conversation gets complex, ReplixAI recognizes it & routes the convo to your support agent with a full summary, so your team picks up right there.

Support Analytics Dashboard

Track response time, volume, and customer satisfaction metrics from the dashboard. Understand what customers ask for and optimize your responses.

Multilingual Support

Serve customers in their preferred language. ReplixAI automatically detects the customer's language and responds accordingly — no configuration needed.

Business Hours Mode

Set your operating hours. During off-hours, ReplixAI handles all incoming messages automatically. During business hours, it assists or defers to your team — your call.

How It Works (3-step)

Up and Running in Under 10 Minutes

Step 1 —
Connect Your Accounts

Link your Instagram Business or Facebook Page. ReplixAI connects via the official Meta API. No access credentials are stored — we use OAuth tokens only.

Step 2 —
Train The AI

Upload your FAQs, information, policies, and common questions. Our RAG engine learns from your content and uses it to answer customer queries accurately.

Step 3 —
Go Live

Activate your AI support agent. It starts handling inbound messages immediately. Monitor everything from your ReplixAI dashboard and adjust responses anytime.

Who Is ReplixAI For?

Built for Businesses That Get a Lot of DMs

  • E-commerce stores — Answer product questions, order status queries, and return requests without manual effort

  • Service businesses — Handle booking inquiries, pricing questions, and appointment requests automatically

  • Agencies managing multiple clients — Manage multiple Instagram and Messenger inboxes from one dashboard

  • Local businesses — Respond to hours, location, and service queries even when your team is offline

  • SaaS & tech products — Handle tier-1 support questions, let your team focus on complex issues

Frequently Asked Questions

Have questions? We’ve got answers!

No. ReplixAI only responds to inbound messages — conversations that customers start. It never sends unsolicited or bulk outreach messages.

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