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Refund Policy

Refund Policy

Last Updated: 3/1/2025

At ReplixAI, we strive to provide high-quality AI chatbot solutions to our customers. We understand that situations may arise where you may need to request a refund. Please review our refund policy carefully before making a purchase.

1. Subscription-Based Service

ReplixAI operates on a subscription model, meaning charges recur on a periodic basis (monthly, quarterly, or annually). By subscribing, you agree to automatic billing unless canceled prior to renewal.

2. Refund Eligibility

We offer refunds under the following conditions:

  • First-Time Subscription Purchases: If you are unsatisfied with our service, you may request a refund within 7 days of your initial purchase.

  • Service Malfunction or Downtime: If the chatbot service experiences significant downtime or technical failures preventing you from using it as intended, you may be eligible for a partial or full refund.

  • Unauthorized Charges: If you notice an unauthorized transaction, contact us immediately for assistance.

3. Non-Refundable Situations

Refunds are not provided under the following circumstances:

  • If you forgot to cancel your subscription before the renewal date.

  • If you no longer wish to use the service but did not request cancellation before the next billing cycle.

  • If your account was suspended or terminated due to violations of our terms of service.

  • If you purchased an incorrect plan and continued using the service.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@replixai.com with your order details.

  2. Provide a reason for your refund request.

  3. Allow 5-10 business days for our team to review and process your request. If approved, the refund will be credited to your original payment method within 7-14 business days.

5. Cancellation Policy

You can cancel your subscription at any time through your account settings. Once canceled, you will retain access until the end of the current billing cycle, but no further charges will be applied.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected on this page with the updated date. We encourage you to review it periodically to stay informed.

For further assistance, please contact us at support@replixai.com.