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Everything your support team needs — powered by AI

Every Feature Built to Handle Your Customers Better

ReplixAI gives your business a complete AI support layer for Instagram and Messenger — from instant inbound replies and smart knowledge retrieval, to human handoff, analytics, and beyond. No developers. No complex setup. Just results.

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Knowledge Base & Training

Smarter Answers, Powered by Retrieval-Augmented AI

Forget generic chatbots that guess. ReplixAI uses Retrieval-Augmented Generation (RAG) — before generating any response, the AI searches your knowledge base for the most relevant content, then crafts a natural, accurate answer using that specific information. The result: responses that sound like a knowledgeable member of your team wrote them.

RAG AI Engine

Our retrieval-augmented generation engine finds the right content from your knowledge base before generating a reply. No hallucinations. No made-up answers.

Instant Responses 24/7

Every inbound message gets a reply in seconds — not minutes, not hours. Whether it's 2 PM or 2 AM, your customers never wait for a simple answer again.

Confidence Thresholds

If the AI isn't confident enough in an answer, it doesn't guess. It delivers a graceful fallback response & alerts your team — safe from inaccurate replies.

Consistent Brand Voice

Train the AI on your own content & it adopts your tone — formal, friendly, or your choice. Every reply reflects your brand, even at 3,000 messages a month.

Sentiment-Aware Replies

ReplixAI detects customer's emotions and adjusts its response — de-escalating tense situations instead of responding robotically to an emotional message.

Multilingual Support

ReplixAI automatically detects the language incoming message and responds accordingly. No configuration needed. Serve your global audience naturally.

Knowledge Base & Training

Your Business Knowledge. Your AI's Brain.

ReplixAI doesn’t come with generic answers. You train it — on your FAQs, products, policies, pricing, and anything else your customers ask about. The more you feed it, the smarter it gets. And updating it takes seconds, not days.

Multi-Format Document Training

Upload your knowledge in any format that fits your workflow. Depending on your plan, ReplixAI accepts: TXT, CSV, PDF. More formats are on the way.

Instant Knowledge Updates

Change a price, update a policy, add a new product? Update your training document and the AI reflects the change immediately. No retraining delays. No developer needed.

Document Management

Organize your knowledge base with multiple documents — separate files for FAQs, products, policies, and more. Manage, replace, or delete documents from your dashboard at any time.

Attachments & Rich Context

Customers can send images and attachments in their messages. ReplixAI processes the context of those conversations to give more relevant replies even when media is involved.

Generous Storage Per Plan

Free Trial: 250 MB, 5 documents
Starter: 1 GB, 10 documents
Growth: 5 GB, 50 documents
Business: 25 GB, Unlimited documents

Inbox Automation

Your Inbox, Managed. Your Team, Unblocked.

Stop manually answering the same questions on repeat. ReplixAI handles every inbound message automatically — across Instagram and Messenger — so your team can focus on conversations that actually need a human.

Instagram DM Automation

Connect your Instagram Business account and ReplixAI starts responding to every Direct Message automatically — product questions, order inquiries, store hours, policies, and more.

Messenger Automation

Connect your Facebook Page and ReplixAI handles your Messenger inbox with the same intelligence. One platform, two channels, zero manual replies for routine queries.

Inbound-Only Architecture

ReplixAI exclusively responds to messages customers send to you. It never initiates, sends bulk messages, or reaches out to users who never messaged first. A clean, ethical approach to support automation.

Centralized Conversation History

Every conversation — AI-handled or human-responded — is stored in your ReplixAI dashboard. Your team has a full view of every interaction without switching between Instagram and Messenger.

Verified Webhooks & Event Handling

Built on Meta's official APIs with verified webhook handling. Every incoming message triggers reliably. No dropped events. No missed messages during traffic spikes.

Rapid Setup & Config
Checks

Connect your accounts, upload your training content, and go live in under 10 minutes. Built-in configuration checks confirm your setup is complete and working before you activate.

Human Handoff

AI Handles the Routine. Humans Handle the Rest.

Some conversations need a real person. ReplixAI knows the difference. When a customer’s query goes beyond your knowledge base, or when they explicitly ask for a person, the AI steps aside gracefully — handing the conversation to your team with full context already prepared.

Smart Escalation Triggers

Human handoff activates automatically when:

The AI's confidence falls below threshold
The customer explicitly asks for a human
Sentiment detection identifies a frustrated or distressed customer
Specific keywords or scenarios you've defined are detected

AI Handoff Summary (Business Plan)

When the AI escalates a conversation, it generates a full summary of the exchange — what the customer asked, what the AI responded, and why it escalated. Your agent walks in fully briefed, not starting from zero.

Per-Conversation AI Pause

Once a conversation is handed off, the AI pauses for that specific conversation only. Other conversations continue running automatically. Your team takes over the one that needs them; the AI handles everything else.

Instant Handoff Notifications

Your team is notified the moment a handoff is triggered. No missed escalations. No customers left waiting in a silent conversation.

Re-engage AI After Resolution

Once your team resolves a conversation, you can re-enable AI for that customer — so future messages are handled automatically again.

Business Hours Mode

Your Business Runs 24/7. Your Team Doesn't Have To.

Set your business hours once. ReplixAI adapts automatically — running full AI support during off-hours, and working alongside your team (or stepping back entirely) during operating hours. You decide exactly how the handoff between AI and humans works throughout the day.

Custom Schedule Configuration

Define your operating days and hours. ReplixAI automatically switches modes at the right time — no manual toggling needed.

Timezone-Aware Operations

Set your timezone once and ReplixAI works in sync with your local schedule — whether you're in London, or New York.

After-Hours Full Automation

Outside your business hours, ReplixAI handles every inbound message automatically. Customers get immediate answers around the clock, even when your team is offline.

In-Hours Collaboration Mode

During business hours, choose whether the AI handles everything, assists your team with suggested replies, or defers to humans entirely for all conversations. Full control, your way.

Custom Off-Hours Messages

Configure a custom message for after-hours queries that need a human touch — for example, "Our team is offline but we'll follow up first thing tomorrow. In the meantime, here's what I can help you with."

Analytics & Reporting

Know Exactly What Your Customers Are Asking — and How Well You're Answering

ReplixAI doesn’t just handle your support — it teaches you about it. Your analytics dashboard gives you clear visibility into conversation volume, AI performance, top customer questions, and where human intervention is most needed.

Conversation Volume Tracking

See daily, weekly, and monthly message volumes at a glance. Understand your peak times, track growth, and staff accordingly.

AI Resolution Rate

Track the percentage of conversations resolved by AI & those that required human handoff. Key metric for measuring AI effectiveness & tracing knowledge gaps.

Average Response Time

Monitor how fast your customers are getting replies. Compare AI response times against human response times across different periods.

Top Customer Questions

See the most common questions your customers are asking. Use this data to improve your training content, update your FAQs, and identify product or service gaps.

Escalation Insights

Understand which topics trigger the most human handoffs. This tells you exactly where your knowledge base needs strengthening.

Analytics Export (Business)

Export your full analytics data as a CSV for deeper reporting, team reviews, or client reporting if you're managing support on behalf of a brand.

Reliability & Performance

Infrastructure That Holds Up When It Matters Most

Customer support doesn’t wait for a good time to fail. ReplixAI is built with performance and reliability as first principles — fast responses even at high volume, health monitoring to catch issues before they affect your customers, and a setup process that works right from day one.

Smart Response Caching

Frequently asked questions and common query patterns are cached intelligently — so repeat questions get near-instant responses without hitting the AI engine every time. Faster for customers.

Health & Reliability Checks

Continuous monitoring of API connections, webhook endpoints, and AI engine status. Issues are detected and flagged before they become outages that affect your customers.

Dependable Webhook Event Handling

Every message event from Meta's API is captured and processed reliably. Our event handling is built to manage high-concurrency scenarios — no missed messages during peak traffic.

Rapid Configuration Checks

During setup, ReplixAI verifies your API connections, webhook endpoints, and training content integrity before going live. You won't discover a misconfiguration after your first real customer message.

High Uptime Commitment

ReplixAI targets high availability for all plans. We monitor uptime continuously and communicate any scheduled maintenance in advance.

Security & Compliance

Your Data Is Safe. Your Brand Is Protected.

ReplixAI is built to be safe for your business and your customers — secure data handling, compliance with Meta’s platform requirements, content sanitization, and full alignment with data protection standards.

Secure Content Handling

All message content is sanitized before processing to prevent injection attacks or malformed input from affecting your AI responses. Your brand's communication remains clean and safe.

Encrypted Connections

All data in transit is protected with TLS encryption. Your customer conversations and account data are never transmitted in plain text and are completely safe from interception or unauthorized access.

Official Meta API Compliance

ReplixAI connects to Instagram and Messenger exclusively through Meta's official, approved APIs. No unofficial methods. No policy workarounds. Full compliance with Meta's Platform Policies.

GDPR-Ready Data Handling

Customer conversation data is retained for 90 days and automatically deleted. No data is sold or shared beyond what's required to operate the service. Full data deletion available on request.

OAuth-Only Authentication

Social media accounts integrations are integrated via OAuth — no passwords stored, no credentials shared. Access can be revoked from your Meta account at any time.

Zero Unsolicited Messaging

ReplixAI is architecturally incapable of sending messages to users who haven't messaged your business first. Spam, cold outreach, and bulk messaging are not just prohibited — they're technically impossible.